Privacy Policy naga91 – Your Data Security Is Our Priority

01 Introduction and Scope of This Privacy Policy

Welcome to the naga91 Privacy Policy page. We understand that privacy matters to you — and it matters to us too. This document is written in plain language so you know exactly what happens with your personal information when you interact with the naga91.win platform.

This Privacy Policy applies to all personal information collected through the naga91 platform, including the naga91.win website, the naga91 mobile app for Android and iOS, and any communications between you and the naga91 team. It covers all registered members, website visitors, and any party interacting with our platform.

By accessing or using the naga91 platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to request deletion of your data.

02 Personal Information We Collect

Naga91 collects your personal data through several means — when you register an account, use our services, contact customer support, or simply browse our website. Below is a summary of the types of data we collect:

Technical and usage data is collected automatically when you use our platform. Identity and financial data is only collected during the registration and KYC process that you actively complete.

03 How naga91 Uses Your Data

Every piece of data we collect has a clear purpose. naga91 uses your personal information for the following purposes:

• Account Management: Securely create, verify, and maintain your account on the naga91 platform;
• Legal Compliance: Meet KYC requirements, age verification, and reporting obligations under Malaysian law;
• Transaction Processing: Process deposits, manage withdrawals, and maintain required financial records;
• Platform Security: Detect and prevent fraud, unauthorized access, and suspicious activity;
• Customer Support: Identify you when contacting the support team and resolve issues efficiently;
• Service Improvement: Analyze usage patterns to improve platform quality and user experience;
• Communications: Send account notifications, security updates, and relevant promotional information (subject to your communication preferences).

Naga91 will not use your data for any other purpose without prior notice and your consent. We always strive to process the minimum amount of data required for each stated purpose.

04 Third-Party Data Sharing and Disclosure

Naga91 does not sell your personal data. However, in certain limited circumstances, we may need to share your information with the following parties:

• Payment Processors: Required transaction data is shared with approved payment service providers to securely process your deposits and withdrawals;
• Game Providers: Required account information is shared with third-party game providers operating on the naga91 platform for session management purposes;
• Authorities: naga91 has a legal obligation to disclose certain information to Malaysian authorities when required by law or court order;
• Technical Service Providers: IT service providers, data analysts, and cloud infrastructure providers that assist us in operating the platform — all parties are bound by strict confidentiality agreements.

05 Data Security Measures at naga91

Protecting member personal data is one of the highest technical priorities at naga91. We continuously invest in security infrastructure to ensure your data remains safe at all times. Our implemented security measures include:

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols;
• Encryption of data stored in databases using AES-256 encryption;
• Strict access controls — only authorised personnel may access members' personal data, and only to the extent required for their duties;
• 24/7 security monitoring with real-time threat detection systems;
• Periodic penetration testing by independent cybersecurity experts;
• Two-factor authentication (2FA) is available for all member accounts and mandatory for admin accounts;
• Established incident response procedures to address any data breaches promptly.

While we take all reasonable precautions, no system can be guaranteed 100% secure against all cyber threats. We encourage you to play your part in protecting your account by using a strong password and not sharing your login credentials.

06 Use of Cookies and Tracking Technologies

Naga91 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled;
• Performance Cookies: Help us understand how members use the platform so we can make continuous improvements;
• Functional Cookies: Store your preferences such as language, display settings, and recent activity history for your convenience;
• Analytics Cookies: Collect aggregated and anonymized usage data for internal statistical analysis purposes.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the naga91 platform. Data collected through cookies is processed in accordance with this Privacy Policy and is not shared with external advertisers.

07 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by naga91:

To exercise any of the above rights, please contact the naga91 customer support team through the available channels. We will process your request within 14 business days. In certain cases requiring further investigation, we may need up to 30 business days and will notify you accordingly.

08 Personal Data Retention Period

Naga91 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable Malaysian law. The general principles we follow are as follows:

• Active account data is retained for the duration your account remains active on the naga91 platform;
• Financial and transaction records are retained for a minimum of seven (7) years in accordance with Malaysian financial law requirements;
• KYC and identity verification data is retained for a minimum of five (5) years following account closure;
• Access logs and security data are retained for twelve (12) months for incident investigation purposes;
• Marketing and communications data is retained until you withdraw consent or close your account.

Once the designated retention period expires, data will be permanently deleted using secure deletion methods that ensure it cannot be recovered. In some cases, data may be anonymized and retained for statistical analysis purposes.

09 Children's Privacy Protection

The naga91 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from children under the age of 18.

Should we discover that a child's personal data has been inadvertently collected, we will take immediate steps to delete that data and close the relevant account. If you have reason to believe that a child has registered on our platform, please contact our support team immediately.

10 Privacy Policy Amendments and Updates

Naga91 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or platform functionality. Members will be notified of any material changes via:

• In-platform notifications on naga91 upon login;
• A notification email to your registered email address;
• Update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy page periodically. Continued use of the naga91 platform after any amendments are published will be deemed your acceptance of those changes. If you do not agree with the amendments made, please discontinue use of the platform and contact us to close your account.

11 How to Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the naga91 team is available to assist you 24 hours a day, 7 days a week.

You can reach us through the following channels:

• Live Chat within the naga91 platform — the fastest way to get an immediate response;
• Support email: [email protected] (displayed as text only);
• Via the page FAQ us for frequently asked questions regarding privacy and account security.

For data rights requests such as access, correction, or deletion of data, please clearly state the type of request and attach a valid identification document for identity verification purposes. We are committed to responding to all privacy inquiries within the timeframe set by PDPA 2010.